Return and Refund Policy

Return and Refund Policy

Last Updated: Aug 14 2020

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See jaymerch.com/terms-and-conditions.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

Once an item of merchandise is delivered to you, you can return that item within 7 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, intimate apparel, or sanitary goods].  These items are not eligible for return, refund or exchange.

Shipping

To initiate a return, please email us at office@jaymerch.com.  We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at 5421 Lynx Lane, COLUMBIA, MD, 21044.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, or another remedy that we determine in good faith is appropriate in the circumstances. This applies to personalized/custom merchandise (created incorrectly by Jay Merch LLC) that you or Jay Merch LLC have designed and items ready-to-order from Jay Merch inventory.

Store credits that are granted for valid returned items will be sent via email as a discount code for an amount deemed reasonable for your purchase for only the items returned, not including tax or shipping costs. This code will be sent to the email attached to the user account under which the purchase was made.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions. If a charge is disputed in relation to a disagreement with the handling of a return, this policy will be used to as your agreement to this policy upon purchase of any products or services from this website.

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